Expanding Our Knowledge &
Yours, One Blog at a Time.

All the latest news and updates from our team.

Podcast

Elevating Customer Journeys from Inside the Zendesk Consulting Trenches with Dominic Brasovano

Have you ever wondered what fuels the engine of customer experience innovation? Dominic Brasovano, also known as Dominic the CX Guy...

Spoiler Alert: Reviewing "Dumb Money" the Film Adaptation of the GameStop & Robinhood Fiasco with Jason McDonald

In the world of investing, reality often surpasses fiction, and when it does, you know you're in for a gripping story. One such tale is...

EP19: The Startup Smoothie Podcast with Craig Stoss, Director of CX Transformation at PartnerHero

Today’s customers demand seamless, personalized experiences. This has made customer experience the centerpiece of business strategies...

1/9

9 Common Mistakes I Often See as a Zendesk Consultant

I’ve done quite a few Zendesk optimizations and implementations. Of the two, I definitely prefer the implementation process. Optimizing...

CRMs

Devon Harris

Aug 7, 20234 min read

Revolutionizing Zendesk CX: How We Stand Apart from Other Zendesk Consultants

At Smoothen, we like to think of ourselves as more than just another Zendesk or CX consulting firm. Our team is made up of passionate...

Devon Harris

Jul 1, 20234 min read

Customer
Experience

The Support You Get is Equal to the Support You Give: Nurturing Your CX Human Infrastructure

Empower Your Customer Support Team with Smoothen's Zendesk Admin Training

Unlock the Power of User Interviews: A Guide to Conducting Effective User Research

Leveraging Contextual Data to Deliver Better Customer Support

A Comprehensive Customer Onboarding Checklist for Consistent and Delightful Experiences

FedNow: A New Era of Real-Time Payments

The Intersection of Accessibility and Activism in Customer Experience Design

How to Handle a Crisis in Support

15 Ways Customer Support Can Contribute to Customer Retention

The RESTRICT Act and Its Implications for Customer Experience

The Art of Support Escalations: Switching Out Support Agents

Implementing Chat Support: 4 Key Steps for a Successful Rollout

Why Perception Really is Reality When it Comes to CX

Creating a Customer-Centric Culture through Alignment and Training

Helping Your Team Develop Time Management Competencies for Enhanced Customer Service

Featured

FedNow: A New Era of Real-Time Payments

The Federal Reserve's announcement of FedNow, a real-time payment service set to launch in July of this year, is set to disrupt the...

Ana Gomez

The Support You Get is Equal to the Support You Give: Nurturing Your CX Human Infrastructure

I’ve witnessed it countless times. Organizations embarking upon efforts to implement or strength their support side operations the case...

Francisco Aguirre

Expanding Our Knowledge & Yours, One Blog at a Time.

All the latest news and updates from our team.

Podcast

Elevating Customer Journeys from Inside the Zendesk Consulting Trenches with Dominic Brasovano

Spoiler Alert: Reviewing "Dumb Money" the Film Adaptation of the GameStop & Robinhood Fiasco with Jason McDonald

EP19: The Startup Smoothie Podcast with Craig Stoss, Director of CX Transformation at PartnerHero

9 Common Mistakes I Often See as a Zendesk Consultant

Revolutionizing Zendesk CX: How We Stand Apart from Other Zendesk Consultants

Customer Experience

The Support You Get is Equal to the Support You Give: Nurturing Your CX Human Infrastructure

Empower Your Customer Support Team with Smoothen's Zendesk Admin Training

Unlock the Power of User Interviews: A Guide to Conducting Effective User Research

Leveraging Contextual Data to Deliver Better Customer Support

A Comprehensive Customer Onboarding Checklist for Consistent and Delightful Experiences

FedNow: A New Era of Real-Time Payments

The Intersection of Accessibility and Activism in Customer Experience Design

How to Handle a Crisis in Support

15 Ways Customer Support Can Contribute to Customer Retention

The RESTRICT Act and Its Implications for Customer Experience

The Art of Support Escalations: Switching Out Support Agents

Implementing Chat Support: 4 Key Steps for a Successful Rollout

Why Perception Really is Reality When it Comes to CX

Creating a Customer-Centric Culture through Alignment and Training

Helping Your Team Develop Time Management Competencies for Enhanced Customer Service

Featured

FedNow: A New Era of Real-Time Payments

The Support You Get is Equal to the Support You Give: Nurturing Your CX Human Infrastructure

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Expanding Our Knowledge &
Yours, One Blog at a Time.

Customer
Experience