PAYMENTS & CHARGEBACK
MANAGEMENT

We offer two main options for handling disputes: we can either take charge of the dispute resolution process ourselves or train your in-house team on effective strategies for resolving disputes. In addition to resolution, our top priority is preventing disputes from occurring in the first place. To achieve this, we work closely with your fraud, compliance, and product teams to identify the root causes of customer confusion that can lead to chargebacks, and implement solutions such as updating the terms of service or adjusting marketing efforts to reduce confusion. Our goal is to minimize the number of chargebacks and ensure a smooth experience for your customers.

No, we cannot guarantee chargeback reversal(s). Our team can give you recommendations on how to best resolve a chargeback, including implementing fraud measures and standard operating procedures. In our experience, it is more effective to focus on preventing chargebacks through effective customer support interactions and onboarding rather than trying to resolve them after they have occurred. However, we will build and train your team on chargeback resolution strategies to help recover any funds that are possible to recover through the resolution process.

Whether we can help if your company has been placed on a bad merchant list depends on whether you are in the warning stages or have already been blacklisted by issuers. If you have received a warning from your payment processor due to a high dispute rate, we will need to act quickly to resolve the issue. This may involve conducting a thorough analysis of your product offering and making adjustments as needed. High dispute rates are often caused by a misunderstanding of the product by the consumer, and an educational campaign may be necessary to address this issue to prevent further reputational damage.

We have experience working with all major payment processors on chargeback resolutions, including Stripe, PayPal, Square, 2Checkout, Authorize.Net, Braintree, and ChargeBee. While the dispute resolution process may vary between payment processors, our approach to resolving disputes is effective regardless of the specific payment processor being used.