The Federal Reserve's announcement of FedNow, a real-time payment service set to launch in July of this year, is set to disrupt the...

Michelle Salatto, the Product Support Director at Entertainment Partners, shared insights on balancing proactive customer support with...

Credit card chargebacks can be frustrating for businesses, as they can result in lost profits and fees. However, there are ways to avoid...

On the latest installment of The Startup Smoothie podcast, we had the honor of chatting with Sarah DeGeorge, a highly skilled digital...

Friendly fraud chargebacks are an increasingly common problem for businesses today. It can be an incredibly costly and time-consuming...

In an increasingly interconnected world, businesses must prioritize accessibility and inclusivity to provide exceptional customer...

On this week’s episode of The Startup Smoothie podcast, Lydia Day, the Customer Operations Manager at CharlieHR, imparted her insightful...

Customer service professionals often face a surge in requests for information and cancellations from unhappy and stressed customers...

In our conversation with Somya Kapoor, CEO and Co-founder of TheLoops, we delve into the evolution of CX from its beginnings to the...

Having a customer service team is only necessary if there are customers to serve. If a company fails to maintain enough customers, it may...

The Restricting the Emergence of Security Threats that Risk Information and Communications Technology Act (RESTRICT Act) is a bill aimed...

Startups face many challenges, and two critical components of success are compliance and customer support. In this week's episode of the...

Devon makes a sincere attempt in this TLDR episode to explain what's going on with Congress and the potential ban on TikTok. Despite the...

When a customer conversation seems to be stuck and unable to progress toward a solution, it can be frustrating for everyone involved....

We had a fantastic time recording this episode and chatting with Alexandria Shrader, the Support Lead at Slite. Alexandria is a knowledge...

In today's data-driven world, data quality is the lifeblood of modern businesses. Ensuring high-quality data is critical for accurate...

Chat support has become an essential tool for businesses, offering customers quick and efficient assistance. But diving headfirst into a...

Emotional intelligence and self-awareness are essential skills that can have a significant impact on workplace productivity and customer...

How customers perceive your business plays a crucial role in its overall success. The customer experience is an integral aspect of this,...

Consumers today prioritize trust and value in their purchase decisions and seek out brands that prioritize their needs. A customer-first...

In this quick TLDR episode on The Startup Smoothie Podcast, Devon breaks down the recent collapse of Silicon Valley Bank over a quick...

In the startup world, the word "growth" is heard constantly, from market share to revenue. The emphasis is often on achieving rapid...

In today's rapidly evolving business landscape, customer experience has become a crucial factor in the success of any startup...

As a CX leader, one of your key responsibilities is to support your team in developing effective time management skills, particularly for...