Oscar Godson, the current CTO of Quil, and a product management veteran joins us to share his invaluable expertise on building a company...

Right now, there's a lot of buzz surrounding ChatGPT. People are discussing how it will affect their jobs and change the world as we know...

We're excited to announce the launch of our new podcast, The Startup Smoothie! Our podcast blends together the best customer experience...

In any business, customers are the ones who provide revenue and help it grow and succeed. As such, it's essential to ensure that...

The human brain has a tendency to dwell on negative experiences, and this is a common phenomenon in the workplace as well. On average,...

When launching a company, prioritizing customer service should be at the forefront of your considerations. The quality of your customer...

Starting a new business is an exciting journey, but it can also be full of potential pitfalls. From missed opportunities to insufficient...

The goal of your agent support and product teams should be to make your customers successful. When these teams work together and share...

Whether you’re B2B, B2C or B2XYZ, your customers have higher expectations and more choices than ever. In the business of digital...

In 2023, we expect to see leading organizations turn to automation to solve their most urgent customer service challenges—and turn a...

Stripe payment gateways offer a comprehensive suite of features that make it easy to accept payments online. In this comprehensive guide,...

Companies from all industries are placing emphasis on customer experience for a good reason. A survey conducted by Qualtrics XM Institute...

To deliver excellent customer service, small businesses need to be resourceful and strategic despite having smaller teams and fewer...

Fraud attacks can cause various levels of harm to a business, depending on factors such as the attack's size, duration, and the...

Selecting the right customer experience (CX) support agency is crucial for your business. With so many options available, it can be...

Customer loyalty is the ultimate goal for businesses looking to maximize their return on investment. However, many companies tend to...

The speed at which a company responds to customer inquiries can greatly impact the quality of customer service interaction. Research has...

While ideal customer profiles and personas can be useful tools in our work lives, they cannot fully capture the complexity and...

Investing in a redesign of your knowledge base can be a smart move if the potential benefits outweigh the effort required. Here are a few...

Despite its importance, many businesses still do not fully understand customer experience, and few have dedicated CX managers or teams....

There is a common pattern that occurs when a CEO or other C-suite leader becomes passionate about improving customer experience. They may...

The dark web is home to some of the world’s most dangerous hackers, drug dealers, and other cybercriminals. These hidden websites are...