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Why Smoothen?
Managing customer support can be difficult, especially when you have to consider a variety of factors such as budget, product launches, and fluctuating demand. In-house customer support can be expensive and inflexible, and traditional outsourcing options often come with rigid contracts and a lack of scalability.
However, the team at Smoothen is tailored to your specific needs, providing control and flexibility, offering high-quality support that is on-brand for your business, and is cost-effective through the use of hourly resources and a focus on efficiency and optimization.
This allows you to quickly scale up or down as needed and can help reduce the cost per ticket.
Benefits to handing off the responsibility.
Smoothen is committed to providing you a customer support solution that is customized to your business data and goals.
Benefits include:
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Control and flexibility to scale up or down on demand
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High-quality support from a team of experts and fans that understand your brand
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Integration seamlessly with your tools and workflows
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Transparent pricing and communication
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Strong focus on efficiency and optimization
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Omnichannel support on various platforms
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Language support in multiple regions
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Support for any tier of service
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Short-term contracts for seasonal or high-demand periods
We understand your support queries
Many firms that offer outsourced CX solutions require the client to provide training. Our company, however, collaborates with clients to implement training and monitor key metrics to ensure quality assurance.
A partnership with two-way communication
The most successful implementations of outsourced support are partnerships where there is ongoing communication: What’s working well, where is new training needed, what are the support agents learning that could be useful for the internal team?
Understanding of your voice and tone
Your customers are used to the way you talk to them, whether in text, on the phone, or through your marketing. When you use a third-party support team, you want them to sound just like your internal staff does.
